We’re here to answer your most frequently asked questions.
- Why is it taking so long?
- We’re seeing the trucks.
- We’re seeing the fiber hanging in front of the house.
- Does CVFiber still exist?
Q: So, when can I finally get connected?
Q: My town is marked as “eligible for service” on your website. What does that mean?
A: “Eligible for service” means construction is nearing completion. This is followed by network testing which is required to meet broadband standards for connectivity. Installations are lined up next for your area once testing is complete.
If you haven’t preregistered and your address is eligible for service, now is the time if you have not already done so. Preregistration notifies our team that you are interested in high-speed reliable Internet. Signing up gives you access to the shopping cart to select your Internet package.
If you preregistered but haven’t signed up for your package, don’t fret! We’ll be sending a notification email with a unique link to sign up for your Internet package after full networking testing is complete.
Once you select your Internet package, you’ll be on the list for a site survey.
Q: Is a site survey required?
A: Yes. Before an installation takes place, a site survey is required. This survey is done entirely outside the premises. It determines the complexity of your installation. Our technicians will:
- Locate the closet fiber terminal box to your location,
- Find the best route to this terminal and measure its distance to your home,
- Assess the type of drop that currently exists (aerial or buried), and
- Determine whether tree trimming and/or traffic control will be required.
Good news!
No appointments are required for a site survey! You do not even need to be present. Each “eligible for service” area includes a list of everyone that has either preregistered or signed up for their Internet package. This list is updated automatically and is sent to our technician team so they can plan their routes accordingly. If you signed up or preregistered in an “eligible for service” area, no further action is needed by you at this time.
Q: If I’m “eligible for service,” when do I get connected?
This depends on your location. In 2024, CVFiber has a goal to launch in parts of:
Installation scheduling
If you are in an available service area, and if you have a standard aerial drop we can connect you quickly, based on a day and time that is convenient for you.
If you require an underground connection, you are responsible for arranging and paying for the cost of underground conduit. You can find conduit contractors and specifications on our website.
CVFiber Network Map as of December 4, 2023
Calais
Eligible for service with installations underway.
Network construction and testing is complete in Area A. We have the green light to perform site surveys and schedule installations in those areas. Based on tremendous interest from the Calais community, we are extending site surveys and installations into the first area of 2024.
Installations forecasted to begin early 2024.
We’ve been working ahead to have site surveys completed in advance of our official launch in Calais: Area B.
Read more about Calais: Area B in our B Intersection group below.
2024 Area B:
Calais, East Montpelier, and Worcester
Network construction and testing are almost there! We do not yet have the green light to schedule installations, but we are proactively doing site surveys in this area. Fiber is being strung from the same direction so we’re able to gain efficiency with these three areas bundled in the same engineering plan. As a result, our team will be able to schedule installations as soon as construction is complete, and we receive final testing approval. Installations are forecasted to start in the beginning of 2024.
Worcester Area A and Middlesex Areas A & B are grouped together.
Worcester is similarly split up into three network areas: Area B will be launching earlier in the year (see above) as part of the 2024 B Intersection. Area A is expected to launch midyear.
Middlesex is split up into three CVFiber network areas. Two will be eligible for service midyear 2024: Area A and Area B.
Construction status
Construction has begun, but we are in the early stages here compared to Area B: Calais and East Montpelier.
Forecasted timeline
Depending on mother nature and the number of interested households in Calais and East Montpelier, we are forecasting mid 2024 to begin site surveys and installation in areas of Middlesex and Worcester.
Preregistration encouraged
If you are located in Middlesex and Worcester, you may be eligible to preregister at this time. You will be notified as soon as your area becomes eligible for service to select your Internet package.
Woodbury
Construction has started in parts of Woodbury. Woodbury is divided into several areas with the larger Area B forecasted to begin installations in the second part of 2024.
This area of Woodbury is scheduled to launch with its neighboring area in Calais: C.
Future build areas are being considered for 2025.
Variable factors contribute to our next steps for 2025. As we get closer, we’ll be updating communities with CVFiber’s Community Memo. Although step 1 of designing the network is complete for all of our member towns, we are focusing our efforts on construction and testing in Calais, East Montpelier, Middlesex, and Worcester in 2024.
Contact Us
CVFiber is coming, and once it’s here, fiber Internet will be here to stay.
Thank you for your patience as we continue to build out the network. If you have any questions, we’re just an email or phone call away.