Process

Connecting to CVFiber’s High Speed Fiber Network

The first step in becoming a CVFiber Customer is to sign up for service availability updates by completing our online pre-registration system.  We will contact you when service is available in your neighborhood. You will then be able to subscribe and choose a service. 

When we receive your subscription request, we will do an initial survey of your property to determine how you will be connected to the service, that is, whether fiber will be strung from the pole to your house, which is also known as an aerial or standard drop, or whether the fiber will need to be buried in conduit.  Once the fiber has been run from the nearest CVFiber hub pole to the box on the side of your home or business, we will call you to schedule installation of the equipment inside your home or business.

CVFiber will make a standard aerial drop of up to 400 feet from the nearest fiber hub pole to the box on the outside of your house or business and install a standard WiFi  router inside your premises at the then current installation rate. If you have an aerial drop that exceeds 400 feet or the drop is underground and longer than 400 feet from the fiber route, additional fees may apply. Note: the customer is responsible for making arrangements for and the cost of burying conduit.

The location of the outside box is typically attached to the side of the building closest to the fiber hub pole. If you want it attached in a specific location on the building, please inform the technician when they are doing their survey. After the drop is connected to the enclosure, the technician will then install the indoor equipment. At this time, the technician will ask if you want us to assess the WiFi strength in various locations in the building or buildings. The technician will make a recommendation of any additional equipment that would provide the best reliable service within the building(s).

After I subscribe, how long does it take to get connected?

If you are in an available service area, and if you have a standard aerial drop (the line from the nearest fiber network pole to your premises will be 400 feet or less) – we can connect you quickly, usually within a week or two at your convenience. If you require an underground connection, that will take longer as you are responsible for arranging and paying for the cost of underground conduit. Please read our conduit specs here: https://cvfiber.net/conduit-specs/

Connecting to CVFiber’s Network In Three Steps

1. Subscribe to a service at CVFiber.net
2. Site Connection Assessment by CVFiber Technician
3. Connection and Installation by CVFiber Technician

After you have subscribed for a service, a CVFiber technician will make a visit to determine what is needed to get the fiber to your location. Please note that some drops may not run along your driveway or the most direct route from the nearest fiber hub pole. Drops over 400 feet from where CVFiber is on the pole will incur a charge of $1 per foot for additional footage, whether aerial or underground.

 Payment for non-standard drops, such as long aerial connections, can be added to your monthly bill in 3-to-12-month increments (interest free), depending on the total cost (see table below). You will need to make an arrangement for such installment payments in advance. 

Installment Payment Plans